Returns & Exchanges
We want you to be happy with your Carat Treasure jewelry! We accept returns and exchanges of unworn and undamaged merchandise within [Number] days of receipt. This policy excludes custom and made-to-order items, which are final sale.
How to Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us by email at [your email address] within [Number] days of receiving your order. Please include your order number and the reason for your return or exchange request.
- We will review your request and provide you with return instructions, including a return shipping label (optional: You can choose to offer free return shipping or a return shipping label for a fee).
- Pack the item securely in its original packaging, if possible.
- Ship the item back to us using the provided return label or your preferred carrier.
- We recommend insuring your return shipment, especially for valuable items. Insurance is not included in the return shipping cost.
Refunds
Once we receive your returned item and inspect it, we will issue a refund to your original payment method within [Number] business days. Shipping costs will only be refunded if the return is due to our error.
Exchanges
If you are requesting an exchange, we will ship the new item to you once we receive and inspect your return. You will be responsible for any additional shipping costs associated with the exchange.
Custom & Made-to-Order Items
Custom and made-to-order items are final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately by email at contact@elysiusjewels.com. We will work with you to resolve the issue, which may include a replacement or refund.
Questions
If you have any questions about our return and refund policy, please contact us by email at contact@elysiusjewels.com